Got burned out dealing with getting a new phone and it was almost 3 in the afternoon so I went back to my previous campsite as I knew how to get there.
Ended up getting a new iphone but discounted $300.00 on an upgrade deal. So not a lot out of pocket for a new phone. Now I will mail the broken one into the warranty dept and get a replacement sent to my home mailbox service.That way I will have a another one to switch the SIM card into if I get into this situation again in the future.
Love/ hate relationship with phone companies. The official Verizon store was a mess, under remodel, only took customers by appointments, no inventory to speak of and that was all kept out of sight in a back room. Sales people restricted by corporate policy in what they could help with. So I went to an independent, authorized Verizon dealer and they were terrific, hand held me in getting issues resolved, got my new phone up and running except for installing apps and they had a much less expensive Iphone upgrade model in stock. No appointment needed either.