I don't recall it, Like Almost There said, I'm always friendly and smiling at most people when I go shopping, I think its my years in retail.
I can't imagine what its like to work in quartzite where it gets crazy busy, and there are many snowbirds, that I'm sure have money that possibly give them a certain attitude towards people and the workers probably dread it.
But I've always believed that if you're gonna have a job where you have to deal with people, your job is to be nice and treat people well, even if you have to bite your tongue, so I'm not making excuses for them.