Wednesday my iphone 5c wouldn't send text messages so I turned it off and then turned it back on nothing so I did it again still no help so I went to the Verizon store for help. My phone wanted my itunes password which I never use and didn't have it written down anywhere. The person helping me asked for my password said I didn't know so we started guessing at words(not a good idea) The phone locked up and so she called apple. Bottom line my phone may be locked for as much as TWENTY days and I'm at their mercy. My phone can receive calls and nothing else. My contacts are lost, pictures are locked up and I'm screwed and they could care less. I'm getting rid of the iphone and getting another brand but I cannot retrieve my contacts or pictures until they in all their benevolence decide to do it. I'm finding how addicted I have become to my phone. I am amazed at how much control companies like apple has managed to steal from us with our blessing because they have made it "easy" and we just give away our control to them. I know they could care less about me being inconvenienced but I will make every effort to never again spend any of my money with them and try to discourage others from spending their money with apple!!!!!!!!!!