Hello all,
I have a new transmission in my rig!!!
I wanted to give a shout out to Aamco in Yuma! Jennifer and her staff were amazing in so many ways! I was able to stay in my rig in front of the shop for just over a week while I waited on the transmission to be shipped. Yesterday the mechanic pulled the old transmission out but did not have time to put the new one in (arrived late in the day). So, I was locked behind the gate (with my rig) overnight and given a key to the place! Who does that????
Another thing that blew my mind in the beginning was Jennifer not only arranged to have my rig towed from Quartzsite to Yuma but paid the tow truck driver when we arrived. She looked at the tow truck driver and said "the tow was in his estimate so I will get you a check" Who does that???
Also, she offered to let me run a cord into the garage and plug in, offered and allowed me to use the restroom as often as needed, offered the use of their break room to fill water jusgs, etc. The entire staff was amazing.
Another shout out to Bobbi , HOWA Efund coordinator who was involved daily for almost 2 weeks. After several minor issues that added up to be a pretty big bite out of my emergency fund. I was a little short on the $3400 transmission replacement. I contacted HOWA via the website and Bobbi responded within an hour. The entire process went very smooth and Bobbi's communication was top notch! I will be making regular donations to give back the $$ and then some.
So, in conclusion, If you find yourself with vehicle problems around Quartzsite please consider getting your rig to Yuma. The tow charge for the 80 mile trip was $320 ($4 per loaded mile) with the tow company Jennifer works with. It was worth every penny.
I now have a new transmission with a 3 year unlimited mile warranty that any Aamco in the country will honor.