The problem was solved by the additional troubleshooting provided by an engineer at Southwire who stated:
............................. measure the voltage going into the unit at the top terminal strip of the device. You should get the below voltages:
Black to White 120 v
Black to Green 120 v
Red to White 120 v
Red to Green 120 v
White to Green zero v
Black to Red 240 v
If you do NOT get those readings, you may have a bad voltage supply which needs attention.
If you DO get those readings, the device most likely has an issue.
My device passed the added testing............ once the electrician repaired the ACTUAL issue, which wasn't at MY pedestal (although he replaced the breakers and receptacle there first), but actually at my neighbors pedestal. The park had him replace the whole thing, including the power company's meter. After that, my surge protector passed and the lights are all green now, my microwave works, all is good!
Although I bought the direct replacement (Model 35550 for $238, same size and identical wiring) AND the new plug and play optional remote monitor (Model 40300 for $98), I was careful to buy from Amazon, AND where it said "Free returns" so returns without question.
I did pay $75. for the electricians troubleshooting, but I believe I can rightly ask manager for a refund. I was unable to live in my Tiny House for a week....but as a snowbird "RV"'er we pay our lot rent fully one year in advance....getting any rebate from that might be a struggle.
Thanks to all who responded!