PostScanMail [emoji35]

[uncagingmyspirit]

I've been with post-scan mail for about a year. No problems until today, when I received an email receipt for $2 for picking up my mail. First time I'd ever gotten this receipt so I contacted ask why. They told me the location now charges a fee. I look up my billing statements in their system, and I see that I've been charged twice for $6 each in March. They never sent me a receipt and never sent me a service note saying "hey we're going to start charging you."

I'm now looking at other places. Any recommendations? I need a place I can currently pick up local to me until I get back on the road

Sent from my Pixel 3a using Tapatalk

 

[uncagingmyspirit]

Went through my account and discovered they have been sneaking in extra fees in March and they overcharged me in both February and January. Never had a problem with them in 2020, so I didn't bother checking the monthly subscription receipt email. They figured I would never notice. They were right until now.

Sent from my Pixel 3a using Tapatalk

 

[uncagingmyspirit]

UPDATE:
The CEO Helmy reached out to me regarding my experience yesterday. Helmy has refunded me the $14. Up until yesterday (3/27/2021) I had nothing but pleasant things to say about PostScanMail. All of my mail has been scanned and handled professionally. The location business is very friendly. I like being able to log into my account online...and I now see I should have done it more often, and not just blindly trust that everything was fine.

.... I will say this though... This is proof why hiring the right Customer Service Representatives (Representatives of a company) is incredibly important.




Sent from my Pixel 3a using Tapatalk