Sabatical
Well-known member
I've been using two Midnite Solar Kid charge controllers for about a year and have really liked them. I have one Whiz Bang Jr battery monitor accessory. In order to get the best performance from the system in the fall and winter, I have been trying to use them in sync mode. It has been problematic and I have made several calls for tech support to discuss problems. The other day the tech gal said that we had reached the limit of her ability to help and she would need to kick me up the line to her supervisor. She has been very patient with all of my questions and I expressed my thankfulness for thier willingness to help me get the most from the system.
Shortly after our conversation I got an email saying that I wasn't the only person experiencing problems with sync mode and that I should not continue trying to use that feature. In addition, they would like to offer me a new Classic 150 charge controller in exchange for the two Kid's. I was floored by thier willingness to accept responsibilty for the issue and go out of thier way to make it right.
The Classic is a far superior charge controller. It's max input is 150 volts and max output is 96 amps. The Kid's max out at 30 amps. The cost is also 3+ times that of a Kid. I gladly excepted, but let them know that I snowbird for 3 months and wouldn't be able to make the switch until early April. I figured this could be thier out, but it wasn't a problem.
Making this switch will also allow me to add another panel to our array, which I was hoping to do next year, without having to add a third Kid to the system.
I can't think of another instance in my past where a company was willing to step up for the benefit of the customer. The Kid is a great product and they could've just as easily told me to wait for a firmware revision to address the issue, but instead they offered to take a loss to fix the issue now.
In my mind, Midnite Solar is an amazing company and I will tell everybody about this great experience.
Is this out of the ordinary or have others here had amazing customer service as well, maybe from a different company that you'd like to share?
Thanks for reading and sharing a positive story.
Scott
Shortly after our conversation I got an email saying that I wasn't the only person experiencing problems with sync mode and that I should not continue trying to use that feature. In addition, they would like to offer me a new Classic 150 charge controller in exchange for the two Kid's. I was floored by thier willingness to accept responsibilty for the issue and go out of thier way to make it right.
The Classic is a far superior charge controller. It's max input is 150 volts and max output is 96 amps. The Kid's max out at 30 amps. The cost is also 3+ times that of a Kid. I gladly excepted, but let them know that I snowbird for 3 months and wouldn't be able to make the switch until early April. I figured this could be thier out, but it wasn't a problem.
Making this switch will also allow me to add another panel to our array, which I was hoping to do next year, without having to add a third Kid to the system.
I can't think of another instance in my past where a company was willing to step up for the benefit of the customer. The Kid is a great product and they could've just as easily told me to wait for a firmware revision to address the issue, but instead they offered to take a loss to fix the issue now.
In my mind, Midnite Solar is an amazing company and I will tell everybody about this great experience.
Is this out of the ordinary or have others here had amazing customer service as well, maybe from a different company that you'd like to share?
Thanks for reading and sharing a positive story.
Scott