In my opinion, this is pretty much exactly what is going on in most big businesses now. I think that when the economy crashed a few years back, most businesses had to cut costs and most did it by cutting their work force, cutting corners or both. But, once the economy got a bit better (I am not convinced it is all that much better) the business owners or higher ups saw that consumers would continue to accept lower quality and service at the same price. So, they didn't add more workers or increase standards but profits have risen.