Online banking - Just my own experience -

[user 29855]

The following is the actual experience I had with Acorns online banking. I had been a customer for about a year, and became very frustrated with the lack of customer service. If the offshore rep couldn't help you, they would refer your problem to a "supervisor" who would call you in 2 to 3 days. I never received a phone call back, and the responses I received by email were never on point.

So I decided, enough is enough. The following is the verbatim review I just provided on Trustpilot.com:
I called Acorns and asked them for the procedure to close my account. They said they would send me an e-check, and I clearly instructed the rep to NOT do anything until I found out how I could deposit an e-check. She agreed. Later the same day, I received an email saying that my account had been closed, and an e-check had been emailed. I called and asked why and what happened, and I was told I would get a call within 2 to 3 days. Of course, this never happened. I then contacted Lincoln Savings, the actual bank behind Acorns, and never received a call back. I paid almost 25 dollars to cash the check on Friday. On Wednesday, I received a call from the check cashing service, saying that the check had been stopped, and I had to return the money. After calling Acorns again, I was informed that they re-opened my account, and put the money back in, and stopped the check. Over the weekend, during the time my account was closed, they charged my new bank $3.00 for my monthly subscription fee. I never authorized them to close the account, or to re-open the account, nor did I give them permission to charge anything against my new bank account.

I have been dealing with Chime for several months, and am happy so far with their support.

 

[wayne49]

Acorns is an investment site for people who don't have lots of cash to invest.

Their slogan was[is?] "From tiny acorns, mighty oaks grow".

I was using Acorns back before 2000. One could buy a fractional share of a security, then add to that over time. Never had an occasion to interact with customer service. Closed the account with no issues.

Do your own due diligence.

https://www.acorns.com/

 

[Tony's Dream]

I am not familiar with that company, but I would diffentaly be asking them to cover all those service costs!

I switched to online banking with my credit union several years ago and I have not had any problems since I switched over. I used to write about 20 checks a month and now I only write one or two for small local businesses. I can enter the check up to 30 days and they will pay the bill on that date. I pay no service fees what so ever. It's awesome.

 

[GotSmart]

If you qualify, USAA Savings Bank is the best option. After 17 years I am nothing but pleased. Instant credit transfer on most deposits. I pay regular bills automatically online so never a late fee or overdraft. Free cash (no fee) from most ATM. I have auto insurance with them also. 24 hour service.

If you qualify look into it.

 

[LoupGarou]

USBank has been working for me.

 

[jacqueg]

Find a credit union you can join. Most of them offer the same online services as any bank, and the fees are more reasonable. I have no issues whatever with my credit union, and I've been a customer for going on 40 years now!

As others have noted, Acorns is not primarily a banking operation. Which might have contributed toi the customer service issues.

 

[Morgana]

Find a credit union you can join. Most of them offer the same online services as any bank, and the fees are more reasonable. I have no issues whatever with my credit union, and I've been a customer for going on 40 years now!

Same here (only 10 years though). They've been great, and very easy to work with online. (And by phone.)

 

[user 29855]

Same here (only 10 years though). They've been great, and very easy to work with online. (And by phone.)

I agree that credit unions are the way to go. Unfortunately, they are less forgiving for past sins.... After a pretty bad breakup about 8 years ago, my ChexSystems rating took a real hit. I've tried to resolved it, but they still have me blacklisted. I'm trying another credit union on Monday.