How much load was on the battery when it read 12.0 volts?
ONLY if there had been zero load on the battery for an hour or more, and then you saw 12.0, would you be in the 30% range, And this voltage equating to specific states of charge is also inaccurate. Especially on AGM batteries. Applying flooded battery voltage state of charge percentages to an AGM battery is just ...unwise. AGM's range is generally wider and they will hold much higher voltages in the 60%SOC + range than the same size flooded battery at the same level of depletion.
LOaded voltage readings are not, NOT indicative of state of charge. Only resting voltages. With time and observation, then one can see any given voltage estimate how long they have been running electronics, and then make a semi educated guess as to their battery's State Of Charge, but just seeing any given voltage, while still discharging the battery, and declaring a SOC percentage is unwise.
When All loads are removed from a battery, voltage will rebound, and can rebound significantly! Only rested voltage, only rested voltage and only rested voltage is indicative of state of charge. Can;t remove all loads from the battery long enough to take a rested voltage? Then don't think any voltage is indeed indicative of state of charge.
As batteries recharge, the voltage will rise.
When the battery is low, and the solar is doing all it can, you are NOT going to get 14.4+ volts on the output terminals of the charge controller until the battery is nearing full charge.
I recently was applying 38 amps to a depleted battery, battery voltage 13.13, charger terminal voltage was only a volt more. 38 amps! nearly 4 times what you can expect from 200 watts of Solar. You are not going to get 15 volts from a solar charge controller output on 10 amps, on 38 amps, on 58 amps when on a depleted battery.(But the 58 amps will get it there much faster)
UNless your AGM manufacturer recommends 15 volts, YOU DO NOT want your AGM battery at 15 volts. To my knowledge, only LIFELINE AGM lists anywhere in their rather impressive AGM charging PDF, list a 'conditioning' cycle in which 15+ volts are allowed, if monitored closely.
Too long and too thin of wiring leading to the charge controller really impacts the effectiveness of MPPT controllers. I used to have 12awg for my single 130 watt panel. When I swapped this with 8awg, output increased about 10 to 15%. But I also moved the solar controller closer to the batteries at that time.
Most every paid installer out there is going to underwire panels. Thinner wire is cheaper and easier to work with. Once again, in this day and age, the appearance of completion is more important to the installer than actually ensuring best performance. Minimum voltage drop on PANEL to MPPT Controller is very important.
70 to 80 amps hours a day is only possible, this time of year, in the SW desert, with 200 watts of panels re aimed at least twice a day, perhaps 3 times a day at the sun, and a well wired operating system. NOT flat on the roof and unmoved. Any loads on the system while the sun is shining is eating up the Amp hours returned.
YOur AGM is going to need a few hours at a safe 14.4v each and every day. 13.9v for twice as long is not going to do it. You might need to turn more things off Midday to allow the controller to achieve 14.4 at the battery terminals. An hour or 2 after it holds 14.4v you might be able to turn some things back on, but if it cannot hold 14.4v, give it more time.
You should be expecting about 11 to 12 amps at noon from 200 watts of solar in the desert southwest with panels flat on the roof, at this time of year.
Not knowing your exact AGM batteries I say 14.4v,, but there are some AGM which will list higher absorption voltages in Cyclic duties. If it has a range of 14.7 to 15, feed it 15v when the batteries are cool, 14.7 when it is hot. most all charging voltage specs are at 77F or 25c and Ideal absorption voltages are tweaked depending on battery temperature.
As batteries heat up when charging and while discharging, Ambient air temp sensors on charge controllers are NOT as effective as temp sensors on the battery itself, but is better than no temp sensor at all.
Somebody with a Digital clamp on Ammeter should be able to put this tool over one wire from a single panel and see if it is in the 4 to 5 amps range around noon. If both panels are not the same, investigate the open circuit voltage of both panels. It is certainly possible you got a DUD.