DrJean
Well-known member
- Joined
- Oct 19, 2016
- Messages
- 647
- Reaction score
- 2
Here I am almost to the RTR, though 2 days late already, and had to stay at a hotel because the terrain and rest areas are not conducive to good sleep. So I pulled up to the Comfort Suites and with my dog in harness and with tags, the woman at the counter calls out Do you have a reservation? I looked up, shocked...yes she was looking at me... No. I said. She half yells
"We don't accept pets." I calmly stated, he isn't a pet, he's a service dog. (I've been through this before but I was really tired (still am as I write this tonight.) As I get to the desk she says, "we don't accept pets." I said, " he isn't a pet, he's a service dog, but I realize you get a lot of people saying that..."
She says I should go to Sleepy something ? and picks up the phone, "I'll call them for you." Then she says on the phone, hey do you have any room for pets? No?" and hangs up. I say a little louder, he isn't a pet, he's a service dog, do we need to call the police?" So she hurumphs and says "well what tasks does he do?" I quoted the allowed ADA rule (you may ask Is he a service dog, and what 3 things does he do for you that you cannot do for yourself." Then I gave her 3 things.
She asks for ID, changes my address for billing, and then states (of all weirdness) " the regular room rate is $94 and with a handicapped room and the AAA 10% discount the room is $107 a night." I stated that it's illegal to charge more for a " handicapped room." She says the rate is $107 do you want the room? So I remarked that corporate needs to be informed and she flipped out a card with the proprietor's name and slapped it down in front of me. Then the paperwork to sign to pay has highlighted for me how they will charge $107 for pet cleaning the room. I did not initial that but wrote SERVICE DOG across the line. Signed for the $107 a night.
I may be tired and confused but I emailed the proprietor the above. The attitude was bad to begin with...it could be if she'd been nicer she could explain the charges..it might be right with tax???? IDK. Hopefully the owner is nice.
ANYWAY I'm almost to RTR! Cannot believe it's taken me this long of a drive but alas I'm older and wiser too
docJean
"We don't accept pets." I calmly stated, he isn't a pet, he's a service dog. (I've been through this before but I was really tired (still am as I write this tonight.) As I get to the desk she says, "we don't accept pets." I said, " he isn't a pet, he's a service dog, but I realize you get a lot of people saying that..."
She says I should go to Sleepy something ? and picks up the phone, "I'll call them for you." Then she says on the phone, hey do you have any room for pets? No?" and hangs up. I say a little louder, he isn't a pet, he's a service dog, do we need to call the police?" So she hurumphs and says "well what tasks does he do?" I quoted the allowed ADA rule (you may ask Is he a service dog, and what 3 things does he do for you that you cannot do for yourself." Then I gave her 3 things.
She asks for ID, changes my address for billing, and then states (of all weirdness) " the regular room rate is $94 and with a handicapped room and the AAA 10% discount the room is $107 a night." I stated that it's illegal to charge more for a " handicapped room." She says the rate is $107 do you want the room? So I remarked that corporate needs to be informed and she flipped out a card with the proprietor's name and slapped it down in front of me. Then the paperwork to sign to pay has highlighted for me how they will charge $107 for pet cleaning the room. I did not initial that but wrote SERVICE DOG across the line. Signed for the $107 a night.
I may be tired and confused but I emailed the proprietor the above. The attitude was bad to begin with...it could be if she'd been nicer she could explain the charges..it might be right with tax???? IDK. Hopefully the owner is nice.
ANYWAY I'm almost to RTR! Cannot believe it's taken me this long of a drive but alas I'm older and wiser too
docJean