Reading through some reviews, I found many positive ones even though everyone acknowledges it's expensive. Here is one unhappy customer who's experiences seem to cover what the negative reviews have to say:
This quote was taken straight from their website:
“As the waste bagging system is isolated in an airtight compartment, there is no odor or spillage.”
I wish it was as easy as it sounds…
I was so excited about this product and quickly embraced the concept . I bought one for my RV that I planned to live in full time. I thought that it would be easier and cleaner than dealing with a septic tank. Boy was I wrong.
I am having some major issues with my Dry Flush.
1. First I had no idea that the expense was going to be so high. The refills are minimally $50 each. Initially I thought that I could get two uses per flush to cut costs. Wrong again.
First - if you do that then when the unit does it’s magic spin thing the fluid does not get fully contained and comes up through the top. Often even a second flushing does not remedy the situation.
Secondly - and finding out “the hard way” the bag becomes astronomically heavy. I could not lift it and had to enlist help. How embarrassing.
2. Giving up on the idea that I could get two uses per flush, I began flushing with each use… and still had problems with the unit not wrapping the entire amount of fluid. I had just replaced the cartridge and I had to flush up to 3 times to wrap all the fluid.
Leading to another problem… no longer odor free.
As the cartridge gets fuller the problem gets worse and I have had urine collect on the inside part of the unit. Yuck.
And it is still much heavier than I ever imagined. I am a woman alone with a bad back and a torn rotator cuff, I had no idea I was going to have such a hard time with this.
3. The video instructions state that when you get to the red line you have one flush left. I have not found that to be the case either… you get to the red line and you are done. You’d better just flush it dry right then and there or more of the same as above - overflow. Not fun.
I am really disappointed. I was so excited about it initially and it just is not working as advertised. I am sorry I removed my old unit.
The cost to use the DryFlush is going to be way more than I initially thought, I knew it would not be cheap - but I was not prepared for multiple flushings per use. I was also not prepared for the weight of the used bag, or the odor.
***Update***
This morning, after the most recent cartridge was inserted, I only got 3-4 uses out of it and when I flushed, it totally overflowed. It’s a disaster. I can no longer use the toilet at all, since I now live full time in my RV this creates a real problem. I have a nasty mess to clean up, again… I had ordered 6 more refills, not yet received, but will be sending those back.
I tried to return the unit to Home Depot, they stated that since it had been installed and used it was now a “biohazard” and could not be returned. They said I would have to contact the company directly. Oh fun.
I contacted the company via their website and an email. No response. I called and was told they would open the emails and get back to me.
When they finally emailed me back they said there was nothing they could or would do. They claimed that since I bought the unit over six months ago it was out of warranty. So now I ask - I used it for two overnight vacations and began living in my RV full time April 1, 2016. By April 11 it is not functioning as promised and they refuse to take it back. Most vacationers do not use their RVs so frequently so the problem may not show up as quickly as it did for me. Is a 6 month warranty really adequate for a piece of vacation equipment this pricey? I was extremely disappointed with the customer service, no empathy, not willing to do one thing to even attempt to make this right. All they told me was that I could send the unit back to them, at my own expense, and they would look at it/repair it, again at my expense.
I am not happy with how the company handles issues and their product does not perform as shown on their videos and stated on their website. It’s not a cheap product to buy or to use, their attitude towards purchasers sucks.
Texas jbird
